As I read the Sunday Recorder (here and here and here), I’m simply confounded by the arguments put forth on economic development for the city. If cognitive dissonance and epistemic closure were weather patterns, we would head for the basements to hunker down from the ensuing storms, mindful of our suddenly piqued interest in the strength of our wooden beams and concrete walls as we descend the stairway.
Of course, the conventional and legacy argument states that we cannot market the city unless the city is improved. Perhaps, New and Improved is more likely the unstated goal; nevertheless, the argument states in no uncertain terms that we are not ready to go to market with what we have. So the question that is never asked, and is the inherent and natural conflict in marketing and product development, is precisely when — give or take a decade– will we be ready to market? At what point from today, will we be ready to unleash Amsterdam New and Improved, Version 2.0?
I daresay it is never.
Because we will never be able to demolish enough of the city and build a suburban dystopia utopia in the city. Because we will never have the return of large industries reviving the silent factories and mills of yesteryear. Because there will always be some obstacle — real or imagined– which will forever get nearer but will elude our hopeful grasp. It’s an asymptotic process seeking asymptotic success,and if such a business strategy existed it would entail a centuries long strategy to achieve its ultimate aim of failing to reach its end point. Clearly we have decades to go until the brilliance of this strategy reaches its apex.
If we look at the tactics driving this strategy, we find ourselves in a bit of a conundrum. While we cannot and should not market as a core strategic principle, we meanwhile pursue tactics such as a paid agreement with the county to perform what we deem impossible and undesirable — marketing our city. As marketing the city elicits the same reaction as plunging ourselves in raw sewage, we simply outsource the task so we do not sully ourselves in the process.
Meanwhile we forever look to the great expenses we must incur to keep this city from its predetermined oblivion. Imagine heading a company with a product so revolting, so awful, so ewww!, that your features ashen at the mere mention of even showing it to a customer. So you sit with your team huddled in a conference room nervously twitching lest anyone see your logo upon this dreaded product that could be unleashed upon the world. Regrettably for us, we reside here, and like it or not, we are inextricably bound to this dismal product as part of its very fabric. Why, most in the room would feel greater pride and higher moral ground in marketing cadmium-rich toys to toddlers and newborns than to make a salient pitch for someone to live in this city. I feel dirty even writing about it.
It’s more than clear and demonstrably true that the underlying strategies and tactics of the past decades failed spectacularly and epically to position this city in the marketplace of cities of today. Yet if clinging to tradition means not changing and not innovating then certain failure still reigns supreme to uncertain success. It is why fatalism and pessimism is a cause celebre’ here. Nothing elicits more scorn and contempt than a bright vision or a projection for a better tomorrow though innovation and purpose. That simply will not stand. How dare you even consider marketing the city?
If you brazenly err mentioning or endeavoring to pursue such a dark art as marketing, you must not really understand marketing or product development at all — you must be naive at best, delusional at worst. To the experts who profess to understand such an arcane art as marketing and product development, it is a cut and dry matter: you only market when your product is ready. In their eyes, the product — in this case, the city– should be viewed exactly the same as any product sitting on the shelf at Walmart. So people view marketing our city with the same mindset as they would market laundry detergenet. But our local experts know marketing resolves to a simple matter — price. We must be the lowest priced; price reigns supreme and as cities embody the core attributes of any commodity, then low price assures success. Indeed we will out-Walmart Walmart as the price king against our fellow communities competitors. What folly to compete on anything but price in the marketplace! How laughable we are told that you compete on anything but price. How laughable to consider cities as diametrically opposed to commodity economics.
Indeed the markets do laugh — unfortunately they laugh at us, not with us. Markets laugh at viewing a product and marketing strategy as strictly based upon price. Markets laugh at competing on price when your cost structure assures your price to be your lowest form of competitive advantage . Markets laugh at viewing selling a community with the same principle as selling laundry detergent and viewing a community as a commodity.
To the self-professed experts on products and marketing, the underlying features of the product matter little if at all. This why what I naively consider the competitive advantage and market differentiators of our city– historic and significant architecture, unique neighborhoods, sidewalks, front porches — matter the least if at all unless, as I tend to say, they are at the end of a wrecking ball. Even our historic City Hall building is now too much of a burden to shoulder so the figurative now becomes literal as City Hall may now be housed in our local mall. What should be considered the surreal is instead quite real in our fair city. But if the move were to occur it would be the manifestation of our product strategy — turn the authentic urban fabric of our city into a faux suburbia. Why not, historic architecture remains an impediment, a bug if you will, in our product. If you can’t aluminum side it and you can’t tear it down, just move into the ultimate manifestation of suburbia — our local mall– and be done with it.
Of all the features of our city and amongst the pablum of marketing and products, the feature no one dare discuss is our school system. As we are fond of our acronyms for our public entities to market for us — AIDA, URA, CED, MCCC, WTF, et al — why do we not add GASD to the mix? After all, if our city is a product, is not the school system one of the features of said product? Well, according to our local experts, not really. You might find this counter-intuitive to understand so let me explain the underlying principle.
As the GASD, the city and the county operate under their own charter and their own governance, each is its own entity and operates as such. In product terms, you are getting a package deal — you can’t buy any one without buying the other. As a customer, it seems rational to view the product experience and product quality as the aggregate set of features across all products including the GASD. But wait, you’re not supposed to do that. You must instead view the city product distinctly as if they were wholly distinct and separate. It’s like buying a car and when you ask about the engine, the sales and marketing literature refer you to another company. When you then question how you can evaluate the product functionality of the whole car, you are derided for your foolishness in not understanding how they market and develop products. You clearly don’t get business.
If you doubt this assertion, it’s easy enough to test drive: ask an elected leader on the role of the school district vis-a-vis economic development and you will see what I mean. It’s amusing then to see claims of marketing and product prowess from the very players acting as stewards of our school district in light of our test scores and our pursuit of the now discredited magnet school approach.
If we truly want to think of products and marketing, it’s important to step back and ask a simple question, 101 at its finest — why do we market and why do we develop products? Simple question, really, why?
[insert long pause here for readers to ponder]
The only reason you market and develop products is to sell them to a customer. Period. If you do not sell, you have no need for marketing or products or strategy or anything at all. You should just close up shop and liquidate.
And that is exactly the product we are going to market with Amsterdam Version 2.0 to be released in 2057.
Brilliant.
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